AMERICANATOWERS
Frequently Asked Questions
HOW DO I MOVE IN/OUT OF THE BUILDING?
Moving To/From/Within the Building - Moving can be done only during designated time slots on Monday through Saturday: 9:00 a.m. - 12:00 noon ; 12:00 noon - 3:00 p.m. ; and 3:00 p.m. to 6:00 p.m. The building will arrange for a guard to maintain security at the back door during your move. Only the freight elevator is available for moving your furniture and household items.
To arrange for your move you should call the Management Office no later than five days before the date on which you wish to move. The office will secure the guard and reserve the freight elevator for your move for periods not to exceed three hours. If two requests are made for the same time period, reservations will be made on a first-come basis. The cost to reserve the freight elevator is $150. The Association also collects the move-out fee at the time of the move-in. The new resident is required to give the Management Office one check for $300 to cover the move-in/move-out, and a second check of $100 as a security deposit for the move.
Damage to common areas, incurred as a result of moving, will be charged to the responsible resident or Unit owner.
DO I HAVE THE OPTION TO MAKE A PAYMENT ONLINE?
Yes, please follow the link below. You will be asked for your account number, which you will find on your statement and it will look like 16-xxxx-CU or for a tenant, 16-xxxxT-CU.
https://communityadvantagepay.com/account/index
Charges apply as follows and are subject to change:
Credit Card 2.95%
Debit Card $5.00
E-Check $1.95
Any fees charged to Americana Towers Condominium Association as the result of Insufficient funds or declined payment, will be charged back to the Payee.
HOW DO I OBTAIN A PARKING STALL?
Garage - Parking is available on the first, second or third floors of the garage. you can secure a permanent parking space and make payment arrangements with the Management Office. Those who park on the second and third levels will be given a key card for entrance to the garage. The cost for monthly parking outdoors on the third level is $142. Indoor parking rates range from $180 to $209
When you are assigned a stall, you will receive an identification sticker for your car. All vehicles in the garage self-parking areas must have the identification sticker affixed to the front window.
Garage coupons are available from the Management Office for guest parking. Guest's vehicles must be left with the parking attendant. Coupons cost $42.00 for a book of five coupons.
WHAT KIND OF CABLE TELEVISION DOES THE BUILDING OFFER?
Cable Television - Americana Towers uses COMCAST for cable programming. The cost of the HD Expanded Basic cable package is included in the Unit assessments. Special viewing packages are available and are billed directly to residents by COMCAST Cable. New residents should call COMCAST (866-594-1234) for instructions on how to connect their televisions to the system. In most cases, you can make these connections with assistance provided over the telephone. If you need a company representative to make the system connection for you, there may be a charge for one service visit. If your television is not cable ready, the service charge may be higher because of labor and materials needed to complete the connection.
HOW DO VISITORS ENTER THE PROPERTY?
Doorman Services - The doorman's responsibility is to provide security for the building. The on-duty doorman uses television monitors to observe building entrances and other sensitive areas throughout the building. The doorman is also responsible for asking visitors to identify themselves, announcing and securing permission for visitors to enter, and keeping the front driveway clear of vehicles.
You may view guests arriving at the Doorman’s Desk on cable channel #951.
HOW ARE DELIVERIES HANDLED?
Deliveries - Delivery trucks may park at no cost for 15 minutes in the building garage. Small vehicles can use the Wells Street entrance. Trucks that deliver furniture or other large items must enter through Eugenie Street . Deliveries can be made only on the freight elevator. Delivery personnel must check in at the front desk before items can be delivered to any Unit. Delivery times are 9:00 a.m. to 5:00 p.m. , Monday through Saturday. Deliveries are not allowed on Sunday.
WHAT DOCUMENTS ARE REQUIRED TO SELL A UNIT IN THE BUILDING?
Download the Broker’s Crib Sheet in the Documents Section
IS THERE BICYCLE STORAGE IN THE BUILDING?
Bicycles - Bicycle racks are available in the first floor and second floor garage area. If you wish to store your bicycle in this area, you must register with the Management Office. Each bicycle is stored at the owner's risk; the Association assumes no responsibility for bicycles stored. Within the Building, bicycles are to be transported exclusively by the freight elevator and through the rear service entrance. The annual storage fee is $38.
ARE THERE STORAGE LOCKERS AVAILABLE?
Storage Lockers - Storage lockers are located on the 3rd floor. You may arrange to rent a locker at the Management Office. Keys to enter the storage locker rooms may be signed for at the front desk. Hours are 7:00 a.m. to 10:00 p.m. Monthly fees for storage lockers begin at $30. All items stored in lockers must be covered by the resident’s private insurance. Americana Towers is not responsible for any lost or damaged items.
DOES THE BUILDING STAFF PERFORM REPAIRS IN THE UNITS? WHAT IS THE COST?
Maintenance Staff - The building is maintained by an engineer, a resident assistant engineer, and the janitorial staff. These individuals are responsible for maintaining the building's condition on a daily basis. The maintenance staff is also available for repairs within Units. Requests for maintenance repairs must be made through the Management Office or the Maintenance Department. Staff repair charges are $48 per hour, charged in 15 minute increments, plus the cost of parts installed.
IS THERE AN EXTERMINATING SERVICE?
Extermination - Exterminating services are available at no charge once per month. You may arrange for these services by calling the Management Office. A member of the building staff will accompany the exterminator in your Unit
WHAT KIND OF HEATING AND AIR-CONDITIONING DOES THE BUILDING HAVE?
Both the heating and air-conditioning are provided by a coil and fan system located in the wall of each Unit. The building supplies hot water to the coil in the winter and cold water to the system in the summer. The fan blows air through the coil to provide the Unit with hot or cold air depending on the season. The coil and fan is the property of the Unit owner, and the energy used by the fan is charged to the Unit’s electric meter.
WHAT IS THE COST TO USE THE POOL?
Pool/Sun Deck - The pool and sun deck are located on the third floor. Traditionally, the pool opens during Memorial Day weekend and closes the day after Labor Day weekend. The daily hours are 10:00 a.m. to 8:30 p.m. Residents may purchase pool passes from the Management Office at the beginning of the pool season. Guest passes may also be purchased from the Management Office. Resident and guest passes are only for one season, and cost $51.50 each.
WHAT IS THE COST TO USE THE FITNESS CENTER?
Fitness Center - The Fitness Center is located on the third floor, east of the laundry room. Use of this facility is available to residents at no charge. Between 6:00 a.m. and 11:00 p.m. use of a common area key is necessary for entry. After hours, a key must be checked out from the doorman.
WHAT IS THE COST TO RENT THE HOSPITALITY ROOM?
Hospitality Room - The Hospitality Room is located on the third floor. The room is large, carpeted, and has a full-service kitchen and a 65" HDTV. You may arrange to rent the room from 9:00 a.m. until 11:00 p.m. every day except Friday and Saturday, when it is available until 1:00 a.m. Reservations can be made in the Management Office. You will be required to sign an agreement and pay a rental fee of $50 and security deposit of $200. The deposit is refunded if no damages are incurred.
WHAT ARE SOME IMPORTANT TELEPHONE NUMBERS I SHOULD HAVE?
Management Office: 312-642-2505
Front Desk: 312-787-1737
Garage: 312-337-9048
Receiving Room: 312-266-1108
Comcast: 866-594-1234
Americana Towers Condominium is professionally managed by SUDLER PROPERTY MANAGEMENT.
Americana Towers Condominium 312.642.2505